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- Title
Transformative power: a study in a human service organization.
- Authors
May, Tim
- Abstract
The article presents a study of a human service organizational behavior, with transformative power as the relative factor. It examines the mechanisms through which the process of transformation took place, and also the nature of the transformative power employed for the purpose. Public human service organizations have been subjected to a considerable degree of restructuring in recent times. From an organizational point of view, changes have been rapid in response to the various governmental agendas. The increased use of information and monitoring systems, as well as staff training and development in the pursuance of efficient and effective working practices, is symptomatic of this trend. As the transformations moved through the organizational hierarchy and away from the central technicians of transformation, the outlet for dissent, informed by the above, heightened as organizational controls altered in form. In order to persuade members of the probation service of the solutions to problems they defined, the technicians of transformation selected strategic individuals for the implementation of policy changes.
- Subjects
SERVICE industries management; ORGANIZATIONAL behavior; PROBATIONARY employees; INDUSTRIAL policy; EMPLOYEE empowerment; EMPLOYEE training
- Publication
Sociological Review, 1994, Vol 42, Issue 4, p618
- ISSN
0038-0261
- Publication type
Article
- DOI
10.1111/j.1467-954X.1994.tb00103.x