Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleSaying `no' nicely.AuthorsEnsman Jr., Richard G.AbstractProvides suggestions on saying `no' without making the refusal seem indiscriminate.SubjectsCOMMITMENT (Psychology); NO (The English word)PublicationJournal of Property Management, 1998, Vol 63, Issue 5, p94ISSN0022-3905Publication typeArticle