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- Title
ENGAGEMENT, RELACIÓN CON NIVEL DE ESTUDIOS Y TRAYECTORIA LABORAL.
- Authors
Brennan, Joaquín; Palermo, Pablo; Tagliapietra, Andrea
- Abstract
Argentina is experiencing a remarkable growth of tourism at present, visible in the multiplication of destinations and tourism products. This has led to increased interest in the study of tourism and particularly the hospitality industry. The success of this industry is based largely on the operation and effectiveness of their HR staff so it becomes a key ingredient. We note that the first contact a tourist is to apply for hosting the reception department, here begins the interaction between the employee and the customer. This first contact is critical because it is the card of the hotel. This paper tries to achieve the Engagement of staff receiving department effective in 2 and 3 star hotels in the city of Mar del Plata related to the level of study and work history. The sample consisted of 22 patients conducted in 24 hotels, was obtained by systematic sampling using the online hotel guide Ente Municipal de Turismo de Mar del Plata, respecting voluntary participation.
- Subjects
MAR del Plata (Argentina); ARGENTINA; ENGAGEMENT (Philosophy); HOTEL employees; TOURISM; HOSPITALITY industry
- Publication
Revista de Psicologia GEPU, 2012, Vol 3, Issue 2, p36
- ISSN
2145-6569
- Publication type
Article