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- Title
Measuring the Perceived Importance of Indicators of the Quality of Social Care Services.
- Authors
Kohout, Jiří; Šiška, Jan; Beadle-Brown, Julie; Čáslava, Pavel; Truhlářová, Zuzana
- Abstract
We aimed to develop and validate an instrument measuring perceived importance of indicators of the quality of social care services in different groups of stakeholders. 671 respondents (249 representatives of public administration, 217 social service providers and 205 service users) completed a 40-item questionnaire developed on the basis of relevant quality assessment models. Item analysis was carried out and it was found that data were suitable for further analysis and no item removal was needed. Exploratory factor analysis (EFA) revealed 5-factor solution which was subsequently affirmed by confirmatory factor analysis. Scales derived from EFA exhibited high internal consistency with Cronbach's alpha ranging from 0.83 to 0.95. The study offers a novel approach to the development of a measure of the quality of social care service based on separate investigation of perceived importance and service satisfaction. Hence, it has relevance for ongoing scientific debate on importance weighting in service satisfaction research.
- Subjects
SOCIAL services; CUSTOMER satisfaction; MEASUREMENT; PUBLIC administration; EXPLORATORY factor analysis
- Publication
Journal of Evidence-Based Social Work (2640-8066), 2022, Vol 19, Issue 3, p367
- ISSN
2640-8066
- Publication type
Article
- DOI
10.1080/26408066.2022.2045240