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- Title
THE STUDY OF COMPLAINTS RECORDED IN A ACCOMMODATION UNIT.
- Authors
MARINA, MAREAN; DIANA, MARIN
- Abstract
A unit of accommodation from Hunedoara offers 18 studios and a deluxe apartment with 3 matrimonial bedrooms. There is the possibility of serving breakfast in the room, at the guests request. The kitchen is equipped and includes microwave and kitchen tools, while the private bathroom has a shower, a hairdryer and bathrobes. All guests have access to a common lounge, the reception is open 24 hours a day. The problems are due to the non-observance of the detailed offer, the signaling of the inconsistencies by the clients, and the direct complaints are made within the unit as well as through the online.
- Subjects
HUNEDOARA (Romania); HOTEL customer services; APARTMENTS; COMPLAINTS (Administrative procedure); BEDROOMS; HOTEL guests
- Publication
Agricultural Management / Lucrari Stiintifice Seria I, Management Agricol, 2017, Vol 19, Issue 3, p145
- ISSN
1453-1410
- Publication type
Article