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- Title
Satisfaction with methods of Spanish interpretation in an ambulatory care clinic.
- Authors
Kuo, David; Fagan, Mark J.; Kuo, D; Fagan, M J
- Abstract
<bold>Objective: </bold>To describe the utilization of various methods of language interpretation by Spanish-speaking patients in an academic medical clinic and to determine patients' and physicians' satisfaction with these methods.<bold>Methods: </bold>Survey administered to medical residents and Spanish-speaking patients asking about their experience and satisfaction with various methods of language interpretation.<bold>Main Results: </bold>Both patients and residents had the highest level of satisfaction for professional interpreters (92.4% vs 96.1% reporting somewhat or very satisfactory, p =.17). In contrast, patients were significantly more satisfied than residents with using family members and friends (85.1% vs 60.8%, p <.01). Physicians and patients agreed that accuracy, accessibility, and respect for confidentiality were highly important characteristics of interpreters (>90% of both groups reporting somewhat or very important). However, patients were more concerned than residents about the ability of the interpreter to assist them after the physician visit (94% vs 45.1%, p < 0.01).<bold>Conclusions: </bold>Using family members and friends as interpreters for Spanish-speaking patients should be more seriously considered; however, in order to optimize patient satisfaction, differences between patients and providers should be taken into account when using interpretation in medical settings.
- Subjects
UNITED States; RHODE Island; TRANSLATORS; PATIENTS; CLINICS; COMPARATIVE studies; HISPANIC Americans; INTERNSHIP programs; LANGUAGE &; languages; RESEARCH methodology; MEDICAL cooperation; MEDICAL ethics; PATIENT satisfaction; PRIVACY; RESEARCH; SEX distribution; TRANSLATIONS; EVALUATION research; COMMUNICATION barriers; ACQUISITION of data
- Publication
JGIM: Journal of General Internal Medicine, 1999, Vol 14, Issue 9, p547
- ISSN
0884-8734
- Publication type
journal article
- DOI
10.1046/j.1525-1497.1999.07258.x