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- Title
Quality Circle Productivity as Related to Upper-Management Attendance, Circle Initiation, and Collar Color.
- Authors
Tang, Thomas Li-Ping; Tollison, Peggy Smith; Whiteside, Harold D.
- Abstract
The productivity of 47 quality circles (QCs) over a 3-year period was examined using the archival data of a QC program. The dependent variables were the quantity of QC presentations and the speed of problem solving. These two dependent variables were examined as related to upper-management attendance (high vs. low). QC initiation (management-initiated vs. self-initiated), and collar color (white vs. blue) in a 2 &times 2 &times 2 MANOVA. The results showed that QCs with a high level of upper-management attendance solved their problems significantly faster than did those QCs with a low level of attendance. Management-initiated QCs solved their problems significantly faster and solved more problems than did self-initiated QCs. Self-initiated QCs with a low level of upper-management attendance had a slower speed of problem solving. Further, self-initiated QCs with white-collar workers also had a slower speed of problem solving.
- Subjects
QUALITY circles; INDUSTRIAL productivity; QUALITY control; TEAMS in the workplace; ATTENDANCE; MANAGEMENT
- Publication
Journal of Management, 1989, Vol 15, Issue 1, p101
- ISSN
0149-2063
- Publication type
Article
- DOI
10.1177/014920638901500109