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- Title
TRANSIENT PERFORMANCE ANALYSIS OF A SINGLE SERVER QUEUING MODEL WITH RETENTION OF RENEGING CUSTOMERS.
- Authors
KUMAR, Rakesh; SHARMA, Sapana
- Abstract
In this paper, we study a single server queuing model with retention of reneging customers. The transient solution of the model is derived using probability generating function technique. The time-dependent mean and variance of the model are also obtained. Some important special cases of the model are derived and discussed. Finally, based on the numerical example, the transient performance analysis of the model is performed.
- Subjects
QUEUING theory; CUSTOMER satisfaction; GENERATING functions
- Publication
Yugoslav Journal of Operations Research, 2018, Vol 28, Issue 3, p315
- ISSN
0354-0243
- Publication type
Article
- DOI
10.2298/YJOR170415007K