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- Title
AN ENTERPRISE ARCHITECTURE PLANNING FOR TOUR AND TRAVEL COMPANY USING TOGAF ADM.
- Authors
Bukhori, Anung Style; Kurniastuti, Ima; Yudianto, Firman; Susanto, Fajar Annas
- Abstract
Purpose: This study aims to address inefficiencies in service delivery processes within PT. Auva Eqtena Tour and Travel, particularly concerning manual operations and administrative document management. By utilizing the TOGAF ADM (The Open Group Architecture Framework Architecture Development Method) methodology, the research seeks to develop a strategic plan for information systems that enhances service efficiency and streamlines operations. Methods: The research employs the TOGAF ADM methodology to guide the strategic planning process for information systems improvement. Four key aspects are considered: vision architecture, business architecture, information system architecture, and technology architecture. Through a systematic approach, the study identifies areas for improvement and proposes strategic initiatives to optimize the utilization of information systems and technology. Results and Discussion: Analysis of the current operational processes within PT. Auva Eqtena Tour and Travel reveals inefficiencies in manual operations and document management, leading to delays and increased resource consumption. The application of TOGAF ADM methodology facilitates the development of strategic plans across various architectural domains. The proposed initiatives include enhancements in vision architecture, business processes, information system integration, and technological infrastructure to optimize information system utilization and improve service delivery efficiency. Implications of the Research: The findings have significant implications for PT. Auva Eqtena Tour and Travel, providing actionable insights for enhancing service efficiency and operational effectiveness through strategic information systems planning. By aligning business objectives with technology capabilities, the proposed initiatives aim to streamline processes, reduce costs, and enhance customer satisfaction. Originality/Value: This study contributes to the existing literature by applying the TOGAF ADM methodology to address operational challenges within the tour and travel industry. By integrating strategic planning principles with architectural frameworks, the research offers a structured approach to information systems development and optimization. The proposed strategic plan provides a roadmap for PT. Auva Eqtena Tour and Travel to leverage information systems effectively, thereby enhancing its competitive position and service delivery capabilities in the market.
- Subjects
INFORMATION storage &; retrieval systems; RECORDS management; ARCHITECTURE; INFORMATION architecture; TECHNOLOGY; COST control; INFORMATION superhighway; CUSTOMER satisfaction; STRATEGIC planning
- Publication
Environmental & Social Management Journal / Revista de Gestão Social e Ambiental, 2024, Vol 18, Issue 5, p1
- ISSN
1981-982X
- Publication type
Article
- DOI
10.24857/rgsa.v18n5-091