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- Title
The Impact of Spiritual Intelligence on Hotel Manager: Exploring the Mediating Effect of Job Stress and Job Satisfaction.
- Authors
Bustamam, Farah Liyana; Abdullah, Fakhrul Zaman; Wan Ismail, Wan Khairuzzaman; Ibrahim, Abdul Razak
- Abstract
Purpose - This paper's purpose is to investigate work stress's effect on spiritual intelligence and job satisfaction in the hospitality industry. Design/Methodology - In total, 363 hotel managers were surveyed from 4- & 5-star hotels in Malaysia. SmartPLS 3 was used for data analysis and to estimate the effect of the hypothesis. Findings - The findings suggest that spiritual intelligence does affect job satisfaction while job stress has no effect on spiritual understanding and job satisfaction relationships. Originality of the Research - This study helps to broaden the literature on hospitality management, especially in the field of spiritual intelligence and the relationship between stress and job satisfaction.
- Subjects
MALAYSIA; SPIRITUAL intelligence; JOB satisfaction; JOB stress; HOTELKEEPERS; HOSPITALITY industry personnel; HOSPITALITY industry; DATA analysis
- Publication
International Journal of Hospitality & Tourism Systems, 2023, Vol 16, Issue 1, p1
- ISSN
0974-6250
- Publication type
Article