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- Title
E-GOVERNMENT USE OF SOCIAL MEDIA FOR ENHANCING DEMOCRACY IN CHINA.
- Authors
Zhao, Jensen J.; Zhao, Sherry Y.; Alexander, Melody W.; Truell, Allen D.
- Abstract
This study assessed how the Chinese province e-government social media enhance interactive online communication between government and citizens as a means to government transparency, citizens' participation, and democracy. Web analytics and focus interview were used to collect data from the 31 Chinese province official e-government sites. The findings indicate that the majority of the world popular mass media and social media sites were accessible in China. While the majority of the 31 province e-government sites offered email, suggestion box, report fraud box, and WeChat, a popular Chinese chat room tool, only 48% offered Weibo, a Chinese Twitter-like tool, and 39% provided mobile Web service. Many citizens actively participated in (a) commenting on current issues, government initiatives, and new policies; (b) presenting their views and suggestions, and (c) participating in government decisions. Such social media tools clearly served as enablers for enhancing democracy in China.
- Subjects
CHINA; INTERNET in public administration; SOCIAL media; DEMOCRACY
- Publication
Issues in Information Systems, 2016, Vol 17, Issue 1, p58
- ISSN
1529-7314
- Publication type
Article