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- Title
Interpersonal communication between medical rescue service employees and patients as perceived by patients.
- Authors
Graniczna, Justyna M.; Burak, Anna M.
- Abstract
Introduction: Interpersonal communication forms the basis for building interpersonal relationships. The level of employee-patient relationship communication in the National Medical Rescue Service (NMRS) system is of particular importance in emergency medicine. For the employee, it allows him/her to obtain information about the patient’s health condition. While for the patient, it can reduce the stress associated with a health or life-threatening situation. This study aimed to investigate patients’ subjective perceptions of communication with the NMRS system employees during the provision of emergency medical services by the emergency medical teams and medical services in the emergency department. Material and methods: The diagnostic survey method was applied in the study, using the author’s own questionnaire. The survey was conducted between January and March 2022. The study group included 183 persons who were patients of the NMRS system and completed an anonymous questionnaire posted on online social media platforms. Results and conclusions: Most medical staff relate to patients with due respect and respect for their dignity. The staff’s attitude towards sick persons is of great importance to patients. Patients’ expectations are largely based on their emotional sphere. It is important for patients to be treated with respect, understanding and empathy. In the opinion of the patients, the psychological support provided by the NMRS system is insufficient, which indicates the need to implement good and effective interpersonal communication training for medical professionals.
- Subjects
HEALTH facility employees; HOSPITAL emergency services; RAPID response teams; EMPATHY; SOCIAL support; ATTITUDES of medical personnel; COMMUNICATIVE competence; PATIENTS; LANGUAGE &; languages; PATIENTS' attitudes; PSYCHOSOCIAL factors; COMMUNICATION; EMERGENCY medical services; QUESTIONNAIRES; DESCRIPTIVE statistics; PATIENT-professional relations; RESPECT; DIGNITY; EMOTIONS
- Publication
Medical Research Journal (2451-2591), 2023, Vol 8, Issue 3, p226
- ISSN
2451-2591
- Publication type
Article
- DOI
10.5603/MRJ.a2023.0036