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- Title
Person-centredness in the workplace: an examination of person-centred skills, processes and workplace factors among Medicaid waiver providers in the United States.
- Authors
Blackmon, Bret; Lee, Joohee; Bain, Rebecca; Brazeal, B. Michelle; Williams, Courtney; Green, Yolanda
- Abstract
Background: Existing research supports the effectiveness of person-centred practices in working with persons with physical, intellectual and developmental disabilities, but less clear is the influence of workplace factors on the implementation and quality of person-centred practices. Aims: This article explores the influence of workplace factors on job satisfaction and on the implementation and quality of person-centred practices in healthcare agencies that provide homeand community-based services through a Medicaid waiver in Mississippi, a state in the southeastern United States. Methods: Purposive sampling was used to collect data via online surveys to explore the interrelationships among person-centred workplaces, job satisfaction and person-centred practices. Results: Path analysis reveals that a person-centred workplace influences both skill implementation and person-centred processes. Job satisfaction was significantly correlated to skill implementation and person-centred processes in bivariate analysis but was not detected in the path model. Conclusion: This study suggests that organisations may improve the provision of person-centred practices by investing in policies that create a person-centred workplace. Implications for practice: • A person-centred workplace environment is a critical factor that influences person-centred practices and job satisfaction among employees • Adapting practices to be person-centred should occur at every level of an organisation • Social care organisations should maintain continuous assessments of person-centredness to ensure a person-centred workplace where employees consistently use person-centred skills and processes with the people whom they support
- Subjects
UNITED States; MISSISSIPPI; WORK environment &; psychology; MEDICAID; STATISTICS; EMPLOYMENT of people with disabilities; CONFIDENCE intervals; HOME care services; SOCIAL workers; PATIENT-centered care; COMMUNITY health services; DEVELOPMENTAL disabilities; ABILITY; TRAINING; CENTERS for Medicare &; Medicaid Services (U.S.); SURVEYS; CRONBACH'S alpha; JOB satisfaction; QUALITY assurance; DECISION making; DESCRIPTIVE statistics; SCALE analysis (Psychology); CHI-squared test; PATH analysis (Statistics); MANAGEMENT; CURRICULUM planning; INDUSTRIAL hygiene; DATA analysis software; INSURANCE; INTELLECTUAL disabilities
- Publication
International Practice Development Journal, 2022, Vol 12, Issue 2, p46
- ISSN
2046-9292
- Publication type
Article
- DOI
10.19043/ipdj.122.006