We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Third-Party Responsible Gambling Accreditation Programs Are Related to Short-Term Improvements at Casinos but No Ongoing Gains: Evidence from RG Check.
- Authors
Philander, Kahlil S.
- Abstract
This study examines how casino operators' responsible gambling program performance changes after entering a third-party assurance program. Using de-identified responsible gambling accreditation data from the 75 casinos employing the "RG Check" program from 2012 to April 2019, this study finds that casino scores improved in the first reaccreditation period (p < :001, d = 0:92), but failed to improve in the second reaccreditation (p < :78, d = 0:38). Much of the first reaccreditation changes appear to be a result of one-time improvement in the scores of lower performing venues. There also appears to be inconsistent improvements in tactical areas of RG programs, as some areas improved over time while others were unchanged or declined. The Friedman test revealed statistically significant increases in scores for RG policies (p < :001); employee training (p < :001); venue/game features (p<:001); and access to money (p<:001). It also revealed a decrease in informed decision making scores (p = :010). The evidence is consistent with accreditation programs being used as a reputation signal rather than a performance management tool. The findings from this study suggest that RG assurance programs lead to some benefit but may not be a source of ongoing and consistent improvement without programmatic changes or other regulatory tools.
- Subjects
GAMBLING industry; CASINO management; ACCREDITATION; SOCIAL responsibility; SUSTAINABILITY; ORGANIZATIONAL performance; EMPLOYEE training
- Publication
UNLV Gaming Research & Review Journal, 2023, Vol 27, Issue 1, p59
- ISSN
1531-0930
- Publication type
Article