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- Title
DETERMINANTS OF VOLUNTARY HMO DISENROLLMENT: AN EXAMINATION OF CONSUMER BEHAVIOR.
- Authors
Travis, Maureen; Russell, George; Cronin, Sean
- Abstract
The article reports on a study of consumer behavior and voluntary disenrollment from health maintenance organizations (HMO). Interviews with current members and disenrollees found four factors that contributed to voluntary disenrollment--cost, limited choice of doctors and hospitals, quality relating to physicians' attitudes or unresponsiveness of HMO or the plan's staff, and inconvenient location of offices. The factor of high cost was mentioned twice as often as quality of care. Two studies on HMO are mentioned, including Berki and Ashcraft (1980).
- Subjects
UNITED States; HEALTH maintenance organizations; CONSUMER behavior; SURVEYS; CONSUMERS; MARKETING research; HEALTH care industry; QUALITY; COST; OFFICES
- Publication
Journal of Health Care Marketing, 1989, Vol 9, Issue 1, p75
- ISSN
0737-3252
- Publication type
Article