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- Title
IMPACT OF QUALITY MANAGEMENT PRACTICES ON POSITIONING COMPETENCY OF LOGISTICS SERVICE PROVIDERS IN PAKISTAN.
- Authors
Shaiq, Muhammad; Mughal, A. Q.; Alwi, S. Khurram Khan
- Abstract
The impact of Quality Management (QM) on overall business performance is a widely researched topic in business management subject, but its impact on service competencies of third-party logistics (3PL) service providers is comparatively a far less researched topic. This research is a cross-sectional study giving a current snapshot of the extent of application of various quality management practices and to explore the impact of key dimensions of Malcolm Baldrige National Quality Award (MBNQA) on the positioning competency of the 3PL service providers in Pakistan. In this empirical study, hypotheses were formulated about the association and impact of various quality factors on positioning competency. The results showed a strong and highly significant relationship of QM practices with positioning competency. Further, the impact of these factors as organizational and individual strength was also found significant. The analysis further demonstrated that at an individual level, the customer focus and HR management focus are the two most significant predictors impacting the positioning competency of the 3PL service providers in Pakistan.
- Subjects
PAKISTAN; TOTAL quality management; THIRD-party logistics; INDUSTRIAL management; ORGANIZATIONAL performance
- Publication
New Horizons (1992-4399), 2019, Vol 13, Issue 1, p83
- ISSN
1992-4399
- Publication type
Article
- DOI
10.2.9270/NH.13.1(19).06