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- Title
Describing Intercultural Communication Competence: In-Depth Interviews with American and Russian Managers.
- Authors
Matveev, Alexei V.
- Abstract
This research explores the centrality of intercultural communication competence with respect to effective performance of multicultural work teams. Descriptive qualitative interviews with American and Russian managers revealed the perceptions of the inter-cultural communication competence in an organizational setting. Four inductively derived categories emerged from the interview data: ‘Effective Communication Skills/Abilities’, ‘Cultural Awareness and Understating’, ‘Open-mindedness and Non-judgmental Attitude’ and ‘Personal Competence and Intelligence’. As both American and Russian voices contributed to these thematic categories, further probing and analysis explained managers' preferences of one dimension of intercultural communication competence over another. More explicitly, Americans stated that they value a person's skills, communication abilities, factual information exchange, and cultural knowledge. On the other hand, Russians described a competent, well-rounded conversational partner as having linguistic fluency, intelligence, and being able to engage in a deep ‘soulful conversing.’ While this study carries many implications for qualitative researchers pursuing an organizational communication inquiry, the focus of this research report is on revisiting the intercultural communication competence concept voiced by two culturally diverse participants -American and Russian managers.
- Subjects
CROSS-cultural communication; EXECUTIVES; BUSINESS communication; COMMUNICATION; CULTURE; WORK environment
- Publication
Qualitative Research Reports in Communication, 2004, Vol 5, p55
- ISSN
1745-9435
- Publication type
Article