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- Title
Knowledge Process Outsourcing (KPO) and the IT Services.
- Authors
Plesa, Alina; Ionescu, Sorin; Niculescu, Andrei
- Abstract
The progress in information technology and the growth of knowledge-based industries have created new business opportunities at international level. Corporations have evolved from outsourcing business processes to outsourcing high-value processes. This led to the emergence of a new trend Knowledge Process Outsourcing, KPO. This includes market research and data management, research and work on intellectual property, equity and finance, analysis etc. In this article we examine the premises that led to the appearance of KPO and how they are reflected in the literature. Also, a synthesis of the factors influencing the success of outsourcing processes has been made, which should be taken into account in the KPO decisions. Another important chapter is intended to present the benefits and risks of this process and it is suggested a way for an organization to increase the likelihood of success in implementing KPO.
- Subjects
KNOWLEDGE process outsourcing; MARKETING research; INTELLECTUAL property; INDUSTRIAL organization (Economic theory); LABOR supply
- Publication
FAIMA Business & Management Journal, 2018, Vol 6, Issue 3, p62
- ISSN
2344-4088
- Publication type
Article