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- Title
THE INFLUENCE OF DEMOGRAPHIC HETEROGENEITY ON THE EMERGENCE AND CONSEQUENCES OF COOPERATIVE NORMS IN WORK TEAMS.
- Authors
Chatman, Jennifer A.; Flynn, Francis J.
- Abstract
Drawing from social categorization theory, we found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes.
- Subjects
TEAMS in the workplace; ORGANIZATIONAL structure; SOCIAL norms; HETEROGENEITY; DEMOGRAPHY -- Social aspects; GROUP problem solving; INTERPERSONAL relations &; society; ORGANIZATIONAL behavior research; COOPERATION; BEHAVIORAL research; PSYCHOLOGY
- Publication
Academy of Management Journal, 2001, Vol 44, Issue 5, p956
- ISSN
0001-4273
- Publication type
Article
- DOI
10.5465/3069440