We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Extending the Empathic Communication Model of Burnout: Incorporating Individual Differences to Learn More about Workplace Emotion, Communicative Responsiveness, and Burnout.
- Authors
Snyder, JasonL.
- Abstract
This field study contributes to the literature on emotional communication in the human-services industry. Specifically, this study extends the empathic communication model of burnout by incorporating individual differences to predict workplace emotion and communicative responsiveness. This extension has important implications for both research and knowledge on responsiveness, burnout, and workplace practices. A questionnaire filled out by 159 caregivers from a moderately sized human-services agency explored the role of self-monitoring and emotional intelligence in enhancing caregiver performance. Results indicate that those caregivers who can control their expressive behavior and manage their moods to maintain a sense of optimism are in a better position to respond emotionally and communicatively to distressed clients and resist job burnout.
- Subjects
QUALITATIVE research; HUMAN services personnel; COMMUNICATION in human services; PSYCHOLOGICAL burnout; COMMUNICATION models; SELF-monitoring (Psychology); EMPATHY
- Publication
Communication Quarterly, 2012, Vol 60, Issue 1, p122
- ISSN
0146-3373
- Publication type
Case Study
- DOI
10.1080/01463373.2012.641837