We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
TRUST AND THE UNINTENDED EFFECTS OF BEHAVIOR CONTROL IN VIRTUAL TEAMS.
- Authors
Piccoli, Gabriele; Ives, Blake
- Abstract
This article reports the findings of a longitudinal study of temporary virtual teams and explores the role of behavior control on trust decline. We conducted an experiment involving 51 temporary virtual teams. Half of the teams were required to comply with behavior control mechanisms traditionally used in colocated teams. Their counterparts were allowed to self-direct. Our analysis shows that the behavior control mechanisms typically used in traditional teams have a significant negative effect on trust in virtual teams. In-depth analysis of the communication logs of selected teams reveals that trust decline in virtual teams is rooted in instances of reneging and incongruence. Behavior control mechanisms increase vigilance and make instances when individuals perceive team members to have failed to uphold their obligations (i.e., reneging and incongruence) salient. Heightened vigilance and salience increase the likelihood that team members' failure to fulfill their obligations will be detected, thus contributing to trust decline.
- Subjects
LONGITUDINAL method; TEAMS in the workplace; ORGANIZATIONAL structure; VIRTUAL corporations; ELECTRONIC behavior control; CONTROL (Psychology); VIRTUAL work teams; TRUST; CONTROL theory (Engineering); PSYCHOLOGICAL contracts (Employment)
- Publication
MIS Quarterly, 2003, Vol 27, Issue 3, p365
- ISSN
0276-7783
- Publication type
Article
- DOI
10.2307/30036538