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- Title
Description of Crowdsourcing and AI-Based Tool for Knowledge Management and Systems Change in Public Services.
- Authors
Ulmanen, Sanna; Hirvonen, Mari; Tattersall, Peter; Ristikari, Tiina; Kuo, Vincent; Virta, Pertti; Jurvonen, Tanja; Niemelä, Mika
- Abstract
This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.
- Subjects
ARTIFICIAL intelligence; KNOWLEDGE management; MUNICIPAL services; CROWDSOURCING; SWARM intelligence
- Publication
International Journal of Innovation & Technology Management, 2024, Vol 21, Issue 4, p1
- ISSN
0219-8770
- Publication type
Article
- DOI
10.1142/S0219877024500275