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- Title
Accounting Students' Internship Satisfaction on the Work from Home (WFH) Experience during Internship.
- Authors
Ahmad, Nurul Nadiah
- Abstract
Purpose: The purpose of this study was to obtain some feedback from accounting students who experienced Work from Home (WFH) internship due to pandemic COVID-19. This study identifies their internship satisfaction and its indicators from accounting students' perspective. Besides, a comparison of satisfaction level was examined according to the different background of the companies. Design/methodology/approach: This study used the case study method. Seven students from the Bachelor of Accounting program were selected in this study. The students fulfilled their internship program in an auditing firm, accounting firm, and commercial company in accounting, taxation or auditing department. This study adopted a semi-structured interview, and the interview questions were developed based on previous literature. Findings: The results of this study had shown that the respondents had a moderate and low level of satisfaction in their internship program when they had to adapt with WFH mode. Also, there are several satisfaction indicators of WFH highlighted in this study which include job characteristics, supervisor's support, financial compensation, facilities management, shortcomings and excitement of WFH. Although the respondents are from different companies, there is no significant difference between their level of satisfaction except for financial compensation and facilities management item. Research limitations/implications: Since this is a case study, the result presented is preliminary due to a limited number of respondents. However, the findings provide a foundation for further research that might focus on the WFH for interns and e-internship. Practical implications: This study provides an insight into the WFH mode for accounting students by highlighting their satisfaction and its indicators of satisfaction. The findings also demand the policymaker to review the policy of WFH for internship students to ensure that the graduates are equipped with skills and experiences related to their field of study, although in WFH norms. The policymaker also needs to have an International/National Internship Policy if they are expected to adapt WFH mode continuously for an internship program. There should also be an introduction of e-internship, and it should not be limited to organisations in Malaysia only, but also abroad. Originality/value: WFH has been a new norm for many organisations in Malaysia since the pandemic. There are limited studies that look into job satisfaction from a student's perspective that went through internship via WFH mode. The findings presented in this paper might attract organisations that are involved with WFH for the internship, especially for accounting students that deal with confidential information from clients.
- Subjects
MALAYSIA; TELECOMMUTING; JOB satisfaction; ACCOUNTING students; FACILITY management; INTERNSHIP programs
- Publication
Global Business & Management Research, 2020, Vol 12, Issue 4, p12
- ISSN
1947-5667
- Publication type
Article