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- Title
Sağlıkta Şiddete Hasta Şikayetlerinde Yer Alan Olumsuz İfadeler Açısından Bir Bakış: Konya Örneği.
- Authors
Uludağ, Ayhan; Zengin, Nazmi
- Abstract
Patient complaints give important clues on health care staff-patient relationship. The violence of patients and their relatives should be taken seriously. Analyzing the patient complaints, it is possible to obtain findings regarding the reasons of violence. This study examined the use of negative statements in 663 applications made to the patients' rights system under the control of Konya Directorate of Health Provincial Coordination Unit of Patient Rights in 2012. It was aimed to determine the patient perceptions and attitudes in the light of the data obtained. Statements after being encoded, was entered into a statistical software package, digitized and subjected to analysis. 36 negative statements were found to take place 917 times in the complaints. As a result, the negative statements in patient - health care staff relationship have a negative impact on patient perceptions and attitudes.
- Publication
Anadolu University Journal of Social Sciences / Anadolu Üniversitesi Sosyal Bilimler Dergisi, 2016, Vol 16, Issue 3, p71
- ISSN
1303-0876
- Publication type
Article