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- Title
Construcción de la cultura de calidad en un hospital público a partir de la gestión humana: tensiones y paradojas.
- Authors
Álvarez, Claudia María García; López, Sandra Milena Rodríguez; Puentes, Karin Viviana Suárez
- Abstract
The purpose of this study was to explore about the meaning of quality discourse in a public hospital in Bogota, and particularly the role that human management plays in the construction of a quality culture, in order to glimpse the interests to which this discourse responds, and the tensions aroused. In the process of quality culture construction, it is observed an ambiguous conception of worker: as a fundamental element in the construction of quality system and as a cost to be minimized. It is concluded that the quality discourse responds to an economic-administrative logic which measurements and categories legitimates a health model based on the market and besides it is exposed the role of Human Resource Management -through the use of psychological techniques- in the reproduction of this model.
- Subjects
COLOMBIA; MANAGEMENT of public hospitals; PERSONNEL management &; psychology; CORPORATE culture; INDUSTRIAL psychology; DISCOURSE analysis; QUALITATIVE psychological research
- Publication
Universitas Psychologica, 2011, Vol 10, Issue 3, p841
- ISSN
1657-9267
- Publication type
Article