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- Title
Applying the superior identification group linguistic variable to construct kano model oriented quality function deployment.
- Authors
Wang, Shih-Yuan
- Abstract
This study attempts to manipulate 2-tuple linguistic variables rather than pure linguistic variables in quality function deployment (QFD) in order to significantly improve the identification of the QFD model. The Kano model, a two-dimensional quality technique, is also integrated to recognize the degree of urgency in terms of enhancing and prioritizing quality-related requirements of customers via a fuzzy linguistic quantifier with a soft majority concept to fit the optimal aggregation weights. This study also retains the goodness on the usage of multi-granularity linguistic approach to facilitate the implementation of a group decision. Simultaneously, two-dimensional analysis is performed to explain the results synthetically between relationship matrix and correlation matrix from a management perspective, capable of providing comprehensive information for the decision process. Owing to the integration of several quality and management methods, results of this study demonstrate the capability of TRIZ.
- Subjects
LINGUISTICS; KANO model (Product management); QUALITY function deployment; AGGREGATION operators; GROUP decision making
- Publication
Technological & Economic Development of Economy, 2013, Vol 19, pS304
- ISSN
2029-4913
- Publication type
Article
- DOI
10.3846/20294913.2013.880082