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- Title
Mandala de Avaliação: oferta de um instrumento para realização de processos avaliativos no Apoio Institucional.
- Authors
Silva De Barros, Rebeca; Bistafa Pereira, Maria José; Benedita Dos Santos, Claudia
- Abstract
Institutional support (IS), a methodological strategy for co-management, emerges as an innovation to promote institutional democracy in the Brazilian National Health System (SUS), being tested in the municipal, state and federal levels. A literature review was conducted and identified gaps in the scientific literature related to the education, follow-up, supervision and assessment of the work process of institutional supporters. This paper presents the Assessment Mandala as an instrument to conduct evaluative processes in IS with the aim of fostering dialogue among workers and managers. This instrument is grounded on permanent education in health, appreciative inquiry and participative management, and proposes directions to the evaluative process, guidance, and the permanent education of institutional supporters. The construction of this instrument allowed to define the attributes to assess the Support function: observation and listening; porosity; negotiation capacity; offers; activation of collective spaces, and team work.
- Subjects
EMPLOYEE participation in management; INSTITUTIONAL promotion; HEALTH education; SUPERVISION; SCIENTIFIC literature; MANAGEMENT
- Publication
Interface - Comunicação, Saúde, Educação, 2018, Vol 22, Issue 66, p827
- ISSN
1414-3283
- Publication type
Article
- DOI
10.1590/1807-57622016.0787