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- Title
HOW HOSPITAL READMISSION RATES IMPACT PATIENT SATISFACTION.
- Authors
Morton, Emily; Greenhill, Richard; Pearson, John; Brockman, Merritt; Schmidt, Ryan N.
- Abstract
Most Americans will utilize healthcare services through our managed care system. In 2013, the Centers for Medicare and Medicaid Services (CMS) started a reimbursement system that penalized hospitals for poor patient satisfaction and outcomes--preventable readmissions. Although the program was well-founded, challenges remain in both areas. In this study, we review the literature on two areas that are crucial to the success of improving patient satisfaction via reduced readmission rates--electronic health records and care transition. Based on our findings, we propose that the healthcare workforce would benefit from a training on utilizing electronic health records to address the gaps in patient care and transitions of care playing a role in these avoidable readmissions. Further, we broadly lay out some important elements that need to be added to existing IT systems and the staff workflow. We also outline a structure of training program for these new IT systems and electronic health records processes for the healthcare staff from healthcare management perspective.
- Subjects
CENTERS for Medicare &; Medicaid Services (U.S.); PATIENT satisfaction; MANAGED care programs; PATIENT readmissions; RATINGS of hospitals; INFORMATION technology; DIAGNOSIS related groups; WORKFORCE planning; HEALTH literacy
- Publication
Journal of Business & Behavioral Sciences, 2023, Vol 35, Issue 2, p35
- ISSN
1099-5374
- Publication type
Article