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- Title
PARTIKULARISMISTA UNIVERSALISMIIN. TOIMINNANOHJAUSJÄRJESTELMÄN JA UUDEN KOTIHOITOMALLIN VAIKUTUS KOTIHOIDON LÄHIESIMIESTEN ETIIKKAAN.
- Authors
Eskelinen, Kaisa
- Abstract
A managerial approach based on information systems and work performance measurement is common in organizing and managing care work. In this article, I examine how the managerial enterprise planning system (ERP), with a new home care model that distances middle managers from direct customer work, is changing the ethics of middle managers. The article is based on interviews with middle managers and their service advisor colleagues in two municipal elderly care organizations in Finland. In the content analysis of interviews I use the concepts of visibility, comparability and control, which describe how the information infrastructure makes work more manageable (Bowker & Star 1999). The particularistic ethics of care, emphasizing managers' proximity to customers and the situational and individual nature of care work (Waerness 2005), was eventually replaced by universal ethics, where the time used for home care visits and even distribution of home care resources (Lipsky 1980) is emphasized. The risk is that middle managers become alienated from the particular and situational nature of care work.
- Publication
Janus, 2017, Vol 25, Issue 3, p224
- ISSN
1235-7812
- Publication type
Article