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- Title
HUMANIZAÇÃO E PROCESSO DE TRABALHO EM REABILITAÇÃO.
- Authors
Maria Bento, Luana; Dornelles Schoeller, Soraia; Lorenzetti, Jorge; Silva Bento, Thayse; Souza Ramos, Flavia Regina; Carolina Klein, Ana
- Abstract
The National Policy of Humanization proposes the extension of the solidarity bonds and shared responsibility of the various social actors involved in healthcare. The objective was to understand whether the work process in a state reference center for rehabilitation is humanized, in accordance with the Health Ministry policy. This was a case study with a qualitative approach, conducted in the second half of 2012, in a Rehabilitation Centre of reference in the state of Santa Catarina. Data collection was conducted through interviews, observation and documentary analysis (records of respondent users). In the analysis prior categories related to humanization were used - reception, extended and shared clinic; collective management practices and evaluation of the assistance. As a result, it was evidenced that the work process is guided by the reception, there is teamwork, but there is no evaluation of the care. It was concluded that the actions developed are still insufficient for the humanization of healthcare.
- Subjects
BRAZIL; HEALTH policy; MEDICAL care; HOSPITAL shared services; HUMANISM; INTERVIEWING; SCIENTIFIC observation; REHABILITATION centers; TEAMS in the workplace; QUALITATIVE research
- Publication
Revista Baiana de Enfermagem, 2015, Vol 29, Issue 1, p68
- ISSN
0102-5430
- Publication type
Article