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- Title
Satisfaction attributes related to safety and quality perceived in the experience of hospitalized patients.
- Authors
Ghignatti da Costa, Diovane; Schebella Souto de Moura, Gisela Maria; Goes Moraes, Mariana; Guedes dos Santos, José Luís; Müller de Magalhães, Ana Maria
- Abstract
Objective: To unveil patient satisfaction attributes related to safety and quality of care. Methods: Qualitative study carried out in a public university hospital in the south region of Brazil. Data were collected in November 2018 through 24 interviews with patients/families from 12 clinical and surgical hospitalization units. Thematic analysis was carried out. Results: The satisfaction attributes were categorized in terms of structure, process, and care outcome, and they were related to: access to the service, amount of personnel, environment, interaction with the health team, staff's technical competence, perception of safety with the presence of a relative, assistance patterns present in the care, and change in the health status of the patients. Conclusions: It was verified that the structural aspects were relevant in the patient's experience, besides the relationship established with the health team in the care process, and the technical assistance standards perceived in the staff's work.
- Subjects
BRAZIL; ACADEMIC medical centers; CLINICAL competence; HEALTH facilities; HEALTH services accessibility; HEALTH status indicators; INTERVIEWING; RESEARCH methodology; MEDICAL quality control; PATIENT-professional relations; PATIENT satisfaction; PATIENT safety; PUBLIC hospitals; RESEARCH; QUALITATIVE research; SOCIAL support; THEMATIC analysis; TREATMENT effectiveness; PATIENT-centered care; PATIENTS' attitudes; DESCRIPTIVE statistics
- Publication
Revista Gaucha de Enfermagem, 2020, Vol 41, p1
- ISSN
0102-6933
- Publication type
Article
- DOI
10.1590/1983-1447.2020.20190152