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- Title
When Trust Matters: The Moderating Effect of Outcome Favorability.
- Authors
Brockner, Joel; Siegel, Phyllis A.; Daly, Joseph P.; Tyler, Tom; Martin, Christopher
- Abstract
The studies reported here evaluated the conditions under which the relationship between employees' trust in and support for organizational authorities will be more or less pronounced. We hypothesized that employees' trust in organizational authorities would be more strongly related to their support for the authorities when they perceived the outcomes associated with authorities' decisions to be relatively unfavorable. The results of three field studies, in markedly different contexts, supported this prediction. In essence, the establishment of trust seems to be a potent force in overcoming the otherwise adverse reactions that employees may exhibit in reaction to decisions yielding unfavorable outcomes. Theoretical implications for the literatures on organizational trust and organizational justice are discussed, as are some practical implications and limitations of the studies.
- Subjects
TRUST; SOCIOLOGY of work; ORGANIZATIONAL justice; SUPERIOR-subordinate relationship; CONTEXTUAL analysis; ORGANIZATIONAL commitment; INTERBEHAVIORAL psychology; PLANNED behavior theory; THEORY of reasoned action; STATISTICAL hypothesis testing
- Publication
Administrative Science Quarterly, 1997, Vol 42, Issue 3, p558
- ISSN
0001-8392
- Publication type
Article
- DOI
10.2307/2393738