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- Title
Evaluating Automated Work-Flow Systems for Administrative Processes.
- Authors
Levine, Lawrence O.; Aurand, Steven S.
- Abstract
This article focuses on the development of a discrete event simulation model, using the SIMAN computer simulation language, to evaluate the impact of employing work-flow automation to support the processing of travel and expense reports at the Pacific Northwest Laboratory in Richland, Washington. Work-flow automation is an emerging technology used to produce the cost and cycle time of clerical operations. The author suggested that other changes would affect the performance of the process more favorably and that the processing office depended on external systems to achieve better customer service.
- Subjects
RICHLAND (Wash.); WASHINGTON (State); WORKFLOW; COMPUTER simulation; SIMULATION methods &; models; MATHEMATICAL models; OPERATIONS research
- Publication
Interfaces, 1994, Vol 24, Issue 5, p141
- ISSN
0092-2102
- Publication type
Article
- DOI
10.1287/inte.24.5.141