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- Title
HUMANIZAÇÃO DOS CUIDADOS DE ENFERMAGEM EM AMBIENTE HOSPITALAR: PERCEPÇÃO DE USUÁRIOS.
- Authors
Ferreira da Silva, Francielle Laisy; de Cassia Cordeiro de Oliveira, Rita; de Duarte de Sá, Lenil; de Lima, Aline Soares; de Virginio de Oliveira, Annelissa Andra; Collet, Neusa
- Abstract
This study aims to investigate the hospitalized users' perception about the care performed by the nursing team and to identify the users' understanding about the humanization of the health care. Exploring-descriptive research with a qualitative approach developed through a semi-structured interview with 31 hospitalized users at a public hospital in João Pessoa. For the analysis it was applied the Thematic Analysis technique. There are two categories: first, the nursing cares desired by the users; second, humanization in the user's conception. The nursing care are based on tasks and the completion of technical procedures. It is taken a distant position from interpersonal principles that worth the dialogue and a differentiated listening. In its work routine, the nursing do not priorize the creation of dialogical relations that give the users the conditions to take an active role in the process of autonomy. The humanization of the care is not an issue duly communicated to the users since it is confused with the reception, the support or the talk provided by the nursing team during the hospitalization. Nursing needs to adopt alternatives that promote the change of their practices and in so doing to perform an assistance guided by the principle of wholeness.
- Subjects
BRAZIL; HOSPITAL care; NURSING audit; PATIENT satisfaction; DECISION making; INTERVIEWING; RESEARCH methodology; MEDICAL quality control; NURSE-patient relationships; LEGAL status of patients; PUBLIC hospitals; RESEARCH; QUALITATIVE research; THEMATIC analysis; PATIENTS' attitudes; PSYCHOLOGY
- Publication
Ciencia, Cuidado e Saude, 2014, Vol 13, Issue 2, p210
- ISSN
1677-3861
- Publication type
Article
- DOI
10.4025/cienccuidsaude.v13i2.22015