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- Title
Privacy and Profitability in the Technological Workplace.
- Authors
Nolan, Dennis R.
- Abstract
The article discusses privacy and profitability in the technological workplace. Observation of employees is nothing new. Supervisors have always monitored their subordinates to make sure they worked steadily and well. All that has changed with the advent of the computer are the techniques and effectiveness of the observations. The new methods include monitoring work performance by means of software programs that record computer use, customer service contacts, and the like; limiting and monitoring employees' use of e-mail systems; limiting and monitoring employees' Internet use: and examining the stored contents of employees' computers. Averages aside, individual employers' policies on privacy and on use of electronic technology resources vary widely in detail and theme. Relatively few employees today work on traditional assembly lines. Many more work at computer terminals, handle telephone calls, make deliveries, or sell hamburgers or televisions in retail operations. Continuous monitoring in those cases is simple. Software programs can record and analyze the number of keystrokes, the percentage of time the computer is used, the number and duration of calls received, the time of each delivery, and the value of sales.
- Subjects
ELECTRONIC monitoring in the workplace; WORK environment; BUSINESS forecasting; COST centers (Accounting); ELECTRONIC systems; ELECTRONIC surveillance
- Publication
Journal of Labor Research, 2003, Vol 24, Issue 2, p207
- ISSN
0195-3613
- Publication type
Article
- DOI
10.1007/BF02701790