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- Title
Portal universitário: validação de modelo de satisfação de usuário com utilização de modelagem de equações estruturais.
- Authors
Faria Duarte, André Luís; da Costa Vieira, Paulo Roberto; Magalhães da Silva, Antonio Carlos
- Abstract
Currently, information systems are used and are important in every kind of organization, and user satisfaction has been used as a key factor for evaluating these systems. Higher education institutions, as well as any organization, also require such systems for managing information necessary for management. Thus, the present study aimed to verify if the dimensions "system quality", "information quality", "service quality" and "perceived usefulness" have an impact on the academic information system user satisfaction. The study was a quantitative approach and was conducted in a higher education institution based in Duque de Caxias, in the state of Rio de Janeiro. Therefore, survey research was conducted, and used structured questionnaire with five answer options Likert, applied to undergraduate students of the institution, selected by convenience. Data were treated with the technique of structural equation modeling based on information system evaluation model found in the literature. As a result, the study hypotheses were not confirmed, because despite the parameter estimates of the paths of each construct in relation to user satisfaction statistically significant, the model of global adjustment did not show acceptable levels.
- Publication
Capital Científico, 2020, Vol 18, Issue 1, p117
- ISSN
1679-1991
- Publication type
Article
- DOI
10.5935/2177-4153.20200007