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- Title
EMPLOYEE JOB SATISFACTION AND RETENTION FACTORS IN OUTSOURCING COMPANIES.
- Authors
BACEA, A.; BORDEAN, O. N.
- Abstract
Outsourcing has become a common strategy in today's business environment and the purpose of this research is to determine the profile of the employees that work in outsourcing companies, the elements that bring satisfaction at work, the most relevant retention factors and for how long they assume will stay in the same company. In Romania, the employees' willingness to stay in Business Process Outsourcing (BPO) companies has not been studied yet even their number is increasing tremendously in the last decades. This work is a first step in the direction of discovering the motivational factors that influence the attrition in BPO industry. The research is based on the analysis of the questionnaire completed by 169 BPO's employees from three outsourcing companies in Cluj- Napoca, Romania. The main goal of the article is to determine the most important factors that influence the employee's willingness to remain in the company. After analysing the survey, it resulted that the percentage of women that work in a BPO company is much higher than the percentage of men. Another demographical characteristic that was highlighted is the educational degree, results suggesting that almost 90% of the respondents are graduates or postgraduates. Regarding the factors that influence the job satisfaction, a series of intrinsic and extrinsic motivators seemed to be more important than the others, but all have their contribution to the overall job satisfaction of the employees. One of the hypotheses of the study was to find out if the employees of a BPO would like to change the company but surprisingly the general intention was to continue within the same company up to 3 years or more.
- Subjects
JOB satisfaction; EMPLOYEE retention; BUSINESS process outsourcing; EMPLOYEE motivation; QUESTIONNAIRES
- Publication
Managerial Challenges of the Contemporary Society, 2016, Vol 9, Issue 2, p97
- ISSN
2069-4229
- Publication type
Article