We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Calidad del servicio administrativo: impacto sobre el compromiso, la satisfacción y el rendimiento de estudiantes universitarios.
- Authors
Quesada, Javier
- Abstract
This paper aims to present the understanding of the relationship between administrative quality service and satisfaction, engagement, and performance of higher education students in the Latin American context. Researcher studied the impact of quality in natural science students at the University of Costa Rica, using a mixed method (quantitative-qualitative) to compare the information. Researcher found that quality service impacts satisfaction but not engagement. None of the above have an impact on performance. It was possible to identify that those students understand satisfaction as a consequence of academic service, while engagement is relative to the other elements of the university context. Finally, performance is unrelated to the aspects studied.
- Subjects
UNIVERSIDAD de Costa Rica; QUALITY of service; SCIENCE students; EDUCATION students; COLLEGE students; HIGHER education
- Publication
Universidad & Empresa, 2021, Vol 23, Issue 41, p1
- ISSN
0124-4639
- Publication type
Article
- DOI
10.12804/revistas.urosario.edu.co/empresa/a.10352