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- Title
ARMA: A Multi-disciplinary Approach to BPR.
- Authors
Glykas, Michalis; Valiris, George
- Abstract
A plethora of BPR methodologies have appeared in the literature during recent years, but most of them present serious limitations mainly due to the need for a multi-disciplinary approach. So far BPR has delivered both astonishing and disappointing results. Its history has been quite similar to IT in that (1) it started with very promising results, (2) many companies invested in it because they considered it as a weapon for gaining competitive advantage over their competitors and (3) later many of these investments failed to produce the expected results. These failures led software developers to think more seriously about methodologies that take into account requirements capture, business analysis and system design. BPR is now between the second and third stages of the same lifecycle. Most of the published work in BPR has been case study driven. As in the case of software development there must exist a concentrated effort for the development of methodologies that can guide BPR specialists and organizational managers in redesigning their organizations and maintaining a system for continuous improvement. The purpose of these methodologies should be threefold: first, to teach the necessary BPR concepts, second, to teach the redesign process and third, to provide the necessary support tools and techniques during the redesign process. So far we have been unable to find any methodologies that provide all three of the above. The aim of this paper is to present a methodology of this kind called Agent Relationship Morphism Analysis (ARMA).
- Subjects
KNOWLEDGE management; REENGINEERING (Management); ORGANIZATIONAL change; COMPUTER software development; MANAGEMENT
- Publication
Knowledge & Process Management, 1999, Vol 6, Issue 4, p213
- ISSN
1092-4604
- Publication type
Article
- DOI
10.1002/(SICI)1099-1441(199912)6:4<213::AID-KPM60>3.0.CO;2-Q