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- Title
EMPLOYEE SURVEYS AS A STRATEGIC MANAGEMENT TOOL: THE CASE OF ARMY PHYSICIAN RETENTION.
- Authors
MacManus, Susan A.; Strunz, Kim C.
- Abstract
This article demonstrates how employee surveys can be extremely useful as strategic management tools, particularly in developing strategies to retain public sector professionals whose counterparts in the private sector earn considerably higher salaries. To do this, a 1990 survey of U.S. Army physicians assigned to William Beaumont Army Medical Center in El Paso, Texas, was examines. The profile of physicians who responded to the survey closely mirrors the profile of military physicians at large. The results report that there are important factors other than just pay to Army physician retention. Total compensation is cited by fewer physicians than obligation due to medical school/training, service to country, overall job satisfaction, family/ personal reasons, retirement benefits or working hours as major reasons for staying in service. Similar patterns are observable in physician responses to the question asking them to identify the single most important factor for staying in. Total compensation ranks behind obligation due to medical school/training, overall job satisfaction, family/personal reasons, and other reasons as the single most important reason for remaining in the Army. Just 5.4% identified total compensation as the single most important reason; 0.9% identified special pay and none identified base pay. These results suggest that the U.S. Congress should reexamine its approach of trying to improve Army physician retention by pay mechanisms alone.
- Subjects
UNITED States; EMPLOYEE attitude surveys; STRATEGIC planning; EMPLOYEE retention; GOVERNMENT physicians; UNITED States. Army
- Publication
Public Administration Quarterly, 1993, Vol 17, Issue 2, p175
- ISSN
0734-9149
- Publication type
Article