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- Title
Evaluation of the satisfaction of users of a service specialized in diabetes mellitus.
- Authors
Bandeira Pessoa Marinho, Niciane; Wagner Júnior Freire de Freitas, Roberto; de Siqueira Coelho Lisboa, Kenya Waléria; Parente Garcia Alencar, Ana Maria; de Cássia Félix Rebouças, Vitória; Coelho Damasceno, Marta Maria
- Abstract
Objective: to evaluate the satisfaction of users of a service that specializes in diabetes mellitus. Method: evaluative research, with mixed approach, developed at the Integrated Center for Diabetes and Hypertension of Barbalha-CE, in the period from 2011 to 2014, with 97 users. Data concerning the characterization and satisfaction of users in relation to the dimensions of infrastructure, accessibility and the user-health team relationship were collected. Results: 77.3% were older adults, 88.7% women and 84.8%, retired. 63.9% of the users were satisfied with the service; however, dissatisfaction with the dimensions of infrastructure (offices, equipment and medicines) and accessibility (laboratory tests and medical consultations) was reported. Final considerations: most users revealed be satisfied with the service received considering the dimensions analyzed. However, studies that assess the satisfaction of users need to contemplate the participants' reports and not rely on the use of previously structured forms only.
- Subjects
BRAZIL; CHI-squared test; CONFIDENCE intervals; DIABETES; HEALTH services accessibility; INTERVIEWING; PATIENT-professional relations; PATIENT satisfaction; QUESTIONNAIRES; DATA analysis software; PATIENTS' attitudes; GLYCEMIC control
- Publication
Revista Brasileira de Enfermagem, 2018, Vol 71, p599
- ISSN
0034-7167
- Publication type
Article
- DOI
10.1590/0034-7167-2017-0554