Your institution may have access to this item. Find your institution then sign in to continue.
Title
ACI Update.
Abstract
The article offers update about the Airport Council International's (ACI) research paper which analyses the influence of customer service quality on airports' non-aeronautical revenue. The study suggests that prioritising customer service results in the greatest positive impact on non-aeronautical revenue. Angela Gittens of ACI World Inc. states that it can potentially deliver an even greater return on investment than can be achieved through traffic increases or expansion of commercial space.