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- Title
A Framework for the Selection of an Optimal Custom House Agent by Exim Firms Using the Analytic Hierarchy Process.
- Authors
Kannan, V
- Abstract
This paper aims at providing a framework to exim firms for the selection of an optimal Custom House Agent (CHA) by using the Analytic Hierarchy Process (AHP). For the study, two focus groups were conducted. One for exploring the criteria which contribute to the selection of an optimal CHA and the other for bringing out the relative importance of these criteria. The moderators of the focus groups were selected by using judgment sampling and the members by quota sampling and snowball sampling. On analysis, it was first found that Service Charge (SC) is the most important criterion in the selection process and Updated Knowledge (UK) is the least important criterion. Then, three decision choices (CHA X, Y and Z) were assumed for illustrative purpose and how the optimal decision choice is selected by using AHP was explained in a step by step manner. This paper has not incorporated the Consistency Ratio (CR). It is concluded that in real life situations, the exim firms shall select the optimal CHA with ease by applying this framework based on AHP.
- Subjects
CUSTOMHOUSES; FOCUS groups; PUBLIC buildings; STATISTICAL sampling; SAMPLE size (Statistics)
- Publication
ICFAI Journal of International Business, 2008, Vol 3, Issue 4, p47
- ISSN
0973-3752
- Publication type
Article