Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleSeen&Heard.AuthorsVeeraraghavan, Ram; Phelps Perkins, Karen; Friedrich, John; Ramu, Govind; Kirkpatrick, Robert L.AbstractSeveral letters to the editor are presented in response to articles in previous issues including "A Step Forward" in the March 2014 issue, "Making Connections" in the July 2014 issue, and "Full Steam Ahead" by Mark Edmund in the August 2014 issue.SubjectsEDMUND, Mark; ISO 9001 Standard; BUSINESS networksPublicationQuality Progress, 2014, Vol 47, Issue 9, p6ISSN0033-524XPublication typeLetter to the Editor