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- Title
Community Engagement, Performance Measurement, and Sustainability.
- Authors
Ramírez, Ricardo; Aitkin, Helen; Kora, Galin; Richardson, Donald
- Abstract
Community-based networks (CBNs) are local organizations that have introduced information and communication technologies (ICTs) as tools for social, economic, and cultural development. This study reports on the achievements of 11 Canadian CBNs in terms of how they engage their clients and how they address sustainability. A tentative typology is provided and contextualized with the literature on social capital. Community engagement was reported to be an ongoing process, involving a broad range of community stakeholders and leading to a responsive project management style. The track record with sustain- ability shows a growing recognition about the importance of base-line data, an awareness about the challenge in defining what to measure, and the realization that performance measurement is neither easy nor inexpensive.
- Subjects
INDUSTRIAL management; COMMUNITIES; STOCKHOLDERS; CORPORATE culture; ECONOMIC development; INFRASTRUCTURE (Economics)
- Publication
Canadian Journal of Communication, 2005, Vol 30, Issue 2, p259
- ISSN
0705-3657
- Publication type
Article
- DOI
10.22230/cjc.2005v30n2a1463