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- Title
A New Approach to Grievance Handling.
- Authors
Magoon, Thomas M.
- Abstract
The article presents information about the book "Grievance Handling: A Case Study of a New Approach." The book is about union-management relationships, specifically in the area of resolving grievances. The company in question is the International Harvester Co. and the union is the United Auto Workers. The company had a history of troubled union-management relationships, and one symptom of this lay in the grievance area, noted particularly in the extremely large backlog of grievances which continually beset the company and the extremely long periods of time elapsing before the cases could be adequately considered. The case study describes various attempted solutions all of which shared a frustrating lack of resolving power. These efforts did eventuate in a philosophy and procedure that produced marked changes. Grievances dropped, employee attitudes improved, operational cost of the system were declining and grievance handling was removed from the collective bargaining area. The system places primary responsibility on lower echelon personnel as problem solvers rather than to as referrers of problems upwards in a buck passing manner.
- Subjects
GRIEVANCE Handling: A Case Study of a New Approach (Book); INTERNATIONAL Harvester Co.; INDUSTRIAL relations; LABOR unions; EMPLOYEE attitudes; COLLECTIVE bargaining
- Publication
Personnel & Guidance Journal, 1962, Vol 40, Issue 5, p494
- ISSN
0031-5737
- Publication type
Article