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- Title
Accessibility of One Stop Service Centers: Perspectives of Persons With Disabilities and One Stop Center Staff.
- Authors
Jorgensen Smith, Tammy; Dillahunt-Aspillaga, Christina J.; Ehlke, Sarah
- Abstract
Research indicates that One Stop Service Centers may not be universally accessible as required by law. This article includes an overview of the Workforce Innovation and Opportunity Act (WIOA) and the results of two surveys: a statewide survey of persons with disabilities (customer survey) and a self-report checklist (provider survey) of One Stop system administrators and staff. The surveys assess perspectives on the accessibility of One Stop services for persons with disabilities. Findings suggest that improvements in the areas of outreach, staff training, and environmental adaptations may make the One Stops more accessible and user-friendly. The article provides implications for rehabilitation counselors and presents strategies for conducting a comprehensive program evaluation, which may improve access and service delivery within One Stop Service Centers.
- Subjects
UNITED States; FLORIDA; EMPLOYMENT of people with disabilities -- Law &; legislation; HEALTH services accessibility laws; HEALTH services accessibility; GOVERNMENT agencies; COUNSELORS; PSYCHOLOGY of People with disabilities; REHABILITATION centers; SCALE analysis (Psychology); STRATEGIC planning; SURVEYS; VOCATIONAL guidance; VOCATIONAL rehabilitation; CLIENT relations; PSYCHOSOCIAL factors; PRE-tests &; post-tests; DESCRIPTIVE statistics; ATTITUDES toward disabilities
- Publication
Journal of Applied Rehabilitation Counseling, 2019, Vol 50, Issue 3, p186
- ISSN
0047-2220
- Publication type
Article
- DOI
10.1891/0047-2220.50.3.186