We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Measuring Corporate Performance by Building on the Stakeholders Model of Business Ethics.
- Authors
Sirgy, M. Joseph
- Abstract
The main thesis guiding the conceptual development of our corporate performance measurement model is that business success -- defined as long-term survival and growth -- is determined by relationship quality (1) among the various organizational departments (internal stakeholders), (2) between internal and external stakeholders, and (3) between internal and distal stakeholders. Relationship quality among internal stakeholders is conceptualized and operationalized in terms of internal service quality. Relationship quality between internal and external stakeholders is conceptualized and operationalized in terms of external service quality. Relationship quality between internal and distal stakeholders is conceptualized and operationalized in terms of company goodwill. Thus, corporate performance of manufacturing firms can be measured by a survey of representatives of internal, external, and distal stakeholders. Corporate strategies can be developed as a direct function of strengths and weaknesses uncovered by corporate performance measurement.
- Subjects
BUSINESS success; INVESTOR relations (Corporations); STAKEHOLDERS; ORGANIZATIONAL effectiveness; PERFORMANCE standards; RELATIONSHIP marketing; FINANCIAL performance; BUSINESS enterprises; CORPORATE public relations; STOCKHOLDERS; BUSINESS ethics
- Publication
Journal of Business Ethics, 2002, Vol 35, Issue 3, p143
- ISSN
0167-4544
- Publication type
Article
- DOI
10.1023/A:1013856421897