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- Title
Does the Job Category Affect Employments' Organizational Citizenship Behavior In Hospitals?
- Authors
Jahani, Mohammad Ali; Rostami, Fatemeh Hoseini; Mehdizadeh, Hakimeh; Mahmoudjanloo, Shahrbanoo; Nikbakht, Hossein Ali; Mahmoudi, Ghahraman
- Abstract
Background and Objective: Organizational citizenship behavior (OCB) is one of facilitating factors in improving the quality of service in healthcare section. This study aimed at investigating the possible relationship between the job category and employees' organizational citizenship behavior in some selected hospitals located in Northern Iran. Material and Methods: This applied research was a descriptive-analytical cross-sectional survey conducted in 2016 among therapeutic and non-therapeutic/administrative employees working in 5 selected hospitals located in Golestan province, Iran. 320 employees were selected randomly by using Cochran sampling formula. The Persian version of Podsakoffs standard scale for measuring the organizational citizenship behavior was used for data collection. The gathered data were analyzed by using SPSS 18 and applying independent t-test and regression analysis. Results: The mean rate of non-therapeutic employees' organizational citizenship behavior (94.38±7.57) was higher than that of therapeutic ones (93.98±9.36). The component altruism with 20.78±2.75 among therapeutic staff and the component conscientiousness with 20.87±2.09 among non-therapeutic staff were in the highest rate. The mean differences of the components of the organizational citizenship behavior were not significant, The lowest rate belonged to the component civic virtue (14.28±2.03), but in altruism in which the difference was significantly positive (p= .039). Conclusion: Although the job category has a low effect on the organizational citizenship behavior, the managers of healthcare centers can improve their employees' organizational citizenship behavior by improving organizational culture, work motivation and job satisfaction among the staff.
- Subjects
IRAN; ORGANIZATIONAL citizenship behavior; EMPLOYEE motivation; JOB satisfaction; CORPORATE culture; EMPLOYEE reviews
- Publication
Bangladesh Journal of Medical Science, 2021, Vol 20, Issue 1, p74
- ISSN
2223-4721
- Publication type
Article
- DOI
10.3329/bjms.v20i1.50349