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- Title
The Promise and Challenge of Automating Processual Integration.
- Authors
Money, William H.
- Abstract
Achieving a high degree of process integration has been a problem for many years in industry and organizations. It is often posed as a dilemma that juxtaposes the organizational demands of the division of labor and specialization of work (such as that needed for high quality performance of a subtask), and the coordination (and integration) needed for a complete delivery of a high-quality product or service that correctly combines the outputs of subtasks. It is required at many levels within an organization where labor is segregated among various subgroups and specialized processes where individual tasks are performed. To achieve organizational goals, divided efforts and decisions must be coordinated within and across the entire organization so the functions of the organization can be effectively combined and completed. However, these integration issues are not limited to concerns within a single organization. They are also required when functions are outsourced or purchased from organizations that are in themselves independent, but essential participants in a process ecosystem supplying products and services in a value chain activity. This paper reviews the concept of processual and sub-process integration. It describes the organizational concerns and requirements for process integration of labor and processes previously divided across and between organizations in all value chain directions. It then discusses the various definitions and attributes of Robotic Process Automation (RPA), a technological approach to the resolution of the processual integration problem. The paper surveys the descriptive and documented benefits of Robotic Process Automation (RPA) from the user, organizational, and interorganizational perspectives. A number of examples of the application of this technology are discussed and employed to draw research recommendations, conclusions, and possibilities for the future application of Robotic Process Automation technological tools.
- Subjects
ORGANIZATIONAL structure; ROBOTICS; ORGANIZATIONAL behavior; SOCIAL psychology; VALUE chains
- Publication
Applied Management Journal, 2021, Vol 22, p42
- ISSN
2575-9434
- Publication type
Article